Refund policy

Because our flowers are fresh and perishable, we do not accept physical returns. We harvest and ship with great care to ensure your blooms arrive vibrant and healthy.

1. Quality Issues & Damaged Arrivals

If your order arrives in less than expected condition or suffers damage during transit:

  • Timeframe: Please contact us within 24 hours of delivery.

  • What to Provide: Send an email to customercare@kendall-farms.com with your order number, a brief description of the issue, clear photos of the flowers and packaging.

  • Resolution: Approved claims may be eligible for a replacement bouquet on the next available harvest dispatch date, store credit, or a refund/partial refund depending on the circumstance.

Please note: Reports submitted outside the 24-hour delivery window limit our ability to accurately assess transit conditions, though we will always review each case fairly.

2. Subscriptions

  • Dispatches: Each recurring delivery under the Once in Bloom or Double Bloom subscription is treated as an individual shipment. The same 24-hour photo notification policy applies to each delivered box.

  • Cancellations & Billing: Subscription renewals must be canceled prior to your monthly billing date. Once a billing cycle has processed and entered the harvest fulfillment queue, that cycle cannot be refunded, but your cancellation will apply to all subsequent months.

3. Non-Refundable Scenarios

Refunds or replacements cannot be issued for:

  • Deliveries delayed, returned, or compromised due to incorrect or incomplete shipping addresses provided at checkout.

  • Damage resulting from shipments left unattended in extreme weather or exposed outdoors for more than 8 hours following carrier delivery.

  • Normal botanical characteristics or natural stem substitutions that maintain the overall value and design of the arrangement.

Contact Us

Our farm team is here to assist you:

  • Email: customercare@kendall-farms.com

  • Phone: (800) 900-0848 (Monday–Friday, 8:00 AM – 4:30 PM PT)