Refund policy

Because flowers are perishable, we do not accept physical returns. If your order arrives in less than expected condition, please contact us within 24 hours of delivery with a photo and a brief description of the issue so we can properly assess and help resolve it.

Reports made outside this window may limit our ability to evaluate the condition at the time of delivery, though we will still do our best to find a fair resolution. The sooner you reach out, the easier and faster the process will be.

Approved claims may receive a replacement, store credit, or partial refund, depending on the situation. A quick photo on delivery day helps ensure a smooth resolution for everyone.