Shipping policy

Orders placed by 9am are eligible for same-day dispatch, next day delivery. Delivery dates are available Tues-Fri, excluding weekends and holidays. Please select your preferred delivery date on the product page. We aim to meet it through a streamlined delivery process, designed to minimize transit time and preserve optimal freshness. We ship via trusted carrier partners experienced in handling perishable goods.

Only one bouquet can be shipped per box. Merchandise and add-on items may be included with your bouquet, subject to available space. Due to their size, Party Packs cannot accommodate any additional items. 

Please ensure someone is available to receive the delivery, as flowers are perishable. Once delivery is completed, we are not responsible for damage caused by extended outdoor exposure beyond 8 hours from the time of delivery. 

Orders may not be eligible for cancellation or modification once they are within close proximity to the dispatch or fulfillment cutoff, as processing may already be underway. If you need to make a change after this point, please contact our team as soon as possible. While we cannot guarantee adjustments once production has begun, we will always do our best to assist where feasible. If you need to reach us urgently please call (800) 900-0848 Monday-Friday 8am-4:30pm PT. 

FedEx Holidays: FedEx does not collect parcels on select national holidays. If your dispatch date falls on one of these days, your order will ship on the next available business day. View the FedEx Holiday Schedule for full operational dates.

 

Subscription Orders & Delivery Schedule:

Subscription plans (Once in Bloom and Double Bloom) are billed on a recurring monthly cycle. All subscription deliveries ship in individual boxes to guarantee peak freshness and protection in transit. Bouquets for the Once in Bloom plan dispatch for delivery on the first Friday of each monthly cycle. The Double Bloom plan includes two separate shipments per monthly billing cycle: the first delivers on the first Friday of the month, and the second delivers two weeks later (the third Friday). Orders cut off at 9:00 AM on the Thursday prior to each scheduled delivery date. You may cancel your subscription at any time prior to your monthly renewal date; cancellations received after a monthly billing cycle has processed will take effect at the conclusion of that paid cycle. Perishable goods policies and recipient delivery guidelines apply to each scheduled subscription dispatch.