Shipping policy

Orders placed by 9am are eligible for same-day dispatch, delivery dates are available Tues-Fri, excluding weekends and holidays. Please select your preferred delivery date on the product page. We aim to meet it through a streamlined delivery process, designed to minimize transit time and preserve optimal freshness. We ship via trusted carrier partners experienced in handling perishable goods.

Only one bouquet can be shipped per box. Merchandise and add-on items may be included with your bouquet, subject to available space. Due to their size, Party Packs cannot accommodate any additional items.

Please ensure someone is available to receive the delivery, as flowers are perishable. Once delivery is completed, we are not responsible for damage caused by extended outdoor exposure beyond 8 hours from the time of delivery. 

Orders may not be eligible for cancellation or modification once they are within close proximity to the dispatch or fulfillment cutoff, as processing may already be underway. If you need to make a change after this point, please contact our team as soon as possible. While we cannot guarantee adjustments once production has begun, we will always do our best to assist where feasible.