Terms of service

1. Our Product Quality & Freshness

Every arrangement is made with premium stems harvested at peak condition and shipped directly from our farm for exceptional freshness on arrival. This direct approach helps our flowers maintain longer vase life than many traditionally distributed bouquets.

Vase life naturally varies by flower type and care, so we do not define a fixed lifespan. However, our arrangements are designed to perform beyond typical expectations when properly cared for.

Care guidance is included with every order: https://kendall-farms.com/pages/care-tips

While results will vary based on environment and care, our focus is simple. Deliver the freshest possible flowers from farm to home, with quality that consistently exceeds standard retail benchmarks.

If your flowers do not arrive in expected condition, please contact us within 24 hours with a photo so we can review and support you promptly. 

2. Delivery

Orders placed by 9:00 AM PT are eligible for next-day delivery, excluding weekends and holidays. You will select your preferred delivery date at checkout, and we aim to meet it through a streamlined delivery process designed to minimize transit time and preserve optimal freshness. We ship via trusted carrier partners experienced in handling perishable goods. Each bouquet is shipped in its own individual box to protect stem integrity and ensure freshness.

Please ensure someone is available to receive the delivery, as flowers are perishable. Once delivery is completed, we are not responsible for damage caused by extended outdoor exposure beyond 8 hours from the time of delivery.

Orders may not be eligible for cancellation or modification once they are within close proximity to the dispatch or fulfillment cutoff, as processing may already be underway. If you need to make a change after this point, please contact our team as soon as possible. While we cannot guarantee adjustments once production has begun, we will always do our best to assist where feasible.

3. Flower Care Guidelines & Responsibility

Every box includes care instructions. For full details, please visit: https://kendall-farms.com/pages/care-tips

To maximize freshness and vase life, customers must follow the recommended care guidelines. Longevity depends on proper care, and we cannot ensure performance if these guidelines are not followed.

While proper care is essential to longevity, our team is always here to help if something does not seem right.

4. Seasonal Substitutions

Farming is guided by nature, and availability naturally shifts with the seasons. On occasion, we may substitute a variety with something of equal or greater value and similar character. We will always maintain the overall look and feel of the arrangement.

5. Issues & Order Resolutions

Because flowers are perishable, we do not accept physical returns. If your order arrives in less than expected condition, please contact us within 24 hours of delivery with a photo and a brief description of the issue so we can properly assess and help resolve it.

Reports made outside this window may limit our ability to evaluate the condition at the time of delivery, though we will still do our best to find a fair resolution. The sooner you reach out, the easier and faster the process will be.

Approved claims may receive a replacement, store credit, or refund, depending on the situation. A quick photo on delivery day helps ensure a smooth resolution for everyone.

6. Subscriptions

Billing Cycles & Anniversary Date: Subscription plans (Once in Bloom and Double Bloom) are billed automatically on a recurring monthly cycle. Your recurring billing date is determined strictly by the calendar day your initial order was placed. For example, if you place your first order on September 25th, your payment method will be charged on the 25th of every subsequent month (or the last day of shorter months), regardless of when your scheduled Friday deliveries occur.

Delivery Schedule & Packaging: All subscription deliveries ship in individual boxes to guarantee peak freshness. Delivery dates are tied to our farm harvest calendar rather than your monthly billing date:

  • Once in Bloom: Includes one fresh bouquet per monthly cycle, delivered on the first Friday of each month.

  • Double Bloom: Includes two separate bouquets per monthly cycle, billed together as a single monthly charge. The first bouquet delivers on the first Friday of the month, and the second delivers two weeks later (the third Friday).

Order & Modification Cutoffs: Orders, pauses, address updates, and delivery adjustments cut off at 9:00 AM PT on the Thursday prior to each scheduled harvest date. Adjustments submitted after this cutoff will take effect on the subsequent harvest batch.

Cancellations & Skips: You may skip an upcoming delivery or cancel your subscription at any time directly through your customer account portal or by contacting us prior to your next recurring monthly billing date. Because billing occurs on your purchase anniversary date, cancellations must be completed before your next monthly charge processes to avoid renewal. Cancellations received after a monthly billing cycle has processed will apply to the subsequent monthly cycle, and any remaining paid deliveries for the active cycle will be fulfilled as scheduled.

Curated Stems & Holiday Bouquets: Every subscription arrangement is curated based on peak seasonal availability across our fields. When your scheduled delivery falls on or near a featured holiday release (such as Valentine’s Day or Mother’s Day), you will automatically receive that exclusive holiday bouquet as part of your subscription at no extra charge. 

7. Extreme Weather & Seasonal Conditions 

Extreme temperatures may impact flower conditions during transit. We take proactive measures during hot or cold conditions, including the use of insulated packaging, and note that severe or widespread national weather events, as well as carrier delays outside of our control, may also affect transit conditions.

While we take every precaution to protect your order, we cannot guarantee performance in the event of severe weather or transit delays beyond our control.

8. Our Commitment to You

We are farmers first. Our livelihood depends on the quality of what we grow and the trust of the people we grow it for. If you are ever less than delighted with your order, please reach out. We would much rather make it right than leave a beautiful bloom experience on a sour note.

You can reach our team at customercare@kendall-farms.com, a real person will respond. 

9. Charitable Promotions & Donations

From time to time, we offer products where a designated portion of the purchase price is contributed to a charitable non-profit organization.

  • Beneficiary: Donations from eligible promotions (such as designated Breast Cancer Awareness items) are directed to the Breast Cancer Research Foundation (501(c)(3) tax-exempt organization, EIN: 13-3708945).

  • Donation Calculation: Unless otherwise stated on the product page, donations are calculated as 10% of the item's retail sales price, excluding sales tax, shipping fees, and discounts.

  • Fulfillment & Disbursement: All charitable contributions are tracked and disbursed through an automated, compliant charitable giving platform on a monthly or batched cycle.

  • Tax Deductibility: Because customers receive retail goods in exchange for payment, customer purchases do not qualify as tax-deductible charitable contributions under IRS regulations.

10. Updates to These Terms

We may update these Terms and Conditions from time to time. Continued use of our services constitutes acceptance of any changes.

By placing an order, you agree to these terms. Thank you for supporting our farm.